Domino's Pizza — Debited rs 481 twice and refunded only once.

Mohit2704

from Mumbai, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Www.dominos.co.in

So this happened on the 13/09/2016, I was trying to place an order through the app..I reached the final step of payment and got the other messaged to me through sms..I even feeder the other and then I got a stupid message from dominos saying that the order wasn't placed..whereas the amount got debited from my account..and let me tell you this happened twice..so yes amount of rs481 got debited twice from my account..to which when I lodged a complaint with dominos..they got back to me after 2 days saying that the money will be transfered to my account in 7 working days..that's weird..u debit the amount without a reason..even when the order wasn't placed and then to put the money back into my account it takes 7 days..ok..I was still OK with it..2 days back I received a message of a refund of Rs 481..so i got refunded with the amount once..I m still waiting for the second refund to happen, I have made enumerous complaints on twitter tried calling their custoner care number a couple of times but to no avail..this is horrific service from dominos..DON'T ORDER ANYTHING FROM THEIR MOBILE APP..IT'S A HAVOC..THE COMPANY IS CHEAT..THEY WANT TO ROB PPL OF THEIR HARD EARNED MONEY..FRAUDS..

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Comments

Anurag Dhage

from Alwar, Rajasthan

I placed an order for pizza by using mobile app of the amount 645/- which has been cancelled, I tried again same thing happened it's been cancelled, I tried third time then it's been successfully placed, so dominos needs to refund me 645 +645=1290, and theypeople are keep on messaging me that I will get refunded 645/-, No please i need 1290/-