Domino's Pizza — Delay in delivery and negligent attitude

Address:	110078
Website:	www.dominos.co.in

Dwarka Sector 12 Dominos
Order Number 186
Order placed at 7:15PM
Order preparation for 8:15PM
Promised Delivery time 8:45PM
Actual Delivery time 9:25PM
What is the point of placing an order earlier for later delivery if dominos wants to deliver it at their own convenience as and when they want. Upon contacting we had to wait around 15-20mins thanks to numerous call forwarding and ultimately giving us a simple response of your order will be delivered in the next 20mins. The point of contact took absolutely no ownership of situation and tried to justify it using lame explanations. Had we not paid online we could have claimed 30mins or free.