Domino's Pizza — Delay / Staff Attitude

Address:

Chennai, Tamil Nadu

Dear all This is second i am facing the issue of delivering late. Last time it was phone order delivered after 1 hour, this time i was in your Nanganallur, Chennai shop. Placed order at 8.51pm today for one medium Veg and a stuffed garlic bread. After 35 min i asked a shop boy then he went inside and gave me the pizza. First it was not hot as it should be, 2nd delay in delivery. When i asked for refund he brought floor manager, he was telling me its not 30 min since i placed order, then when i contronted with time, he says why didnt i ask early. No apollogy, when i said i want to complaint he says you can go to any place to complaint... I dont mind waiting for 40 min, but tell me upfront, Hope you understand you are not the only pizza making company in this world. Your guy being in customer service trying to blame me that it was my mistake of not asking early, trying to tell lies that it is not over 30 min... what type of guys you employ... god save dominos