Domino's Pizza — delivery failure

Address:	Kolkata, West Bengal, 700047
Website:	www.dominos.co.in

Dear sir,

Please treat this as a complaint against woeful service standards from domino's pizza india.

Addressed to dominos: shame on you guys... Forget about 30 min delivery, they didnt even turn up to deliver!

Guys.. If your business proposition revolves around delivery standards especially timeliness, at least ensure your pizza reaches your customers. Very disappointed with the pathetic service meted out to customers

Coming to the details:

I had planned a pizza night with my family tonight (3rd sep) and had placed an order via the dominos mobile app (Order no. 194 placed at 21:12 pm)
I received sms and email alerts about the order being placed at dominos ajaynagar.
On further tracking around 9:30 pm, received an update that sagnik was on his way to deliver the pizza. But the pizza finally didnt arrive at all!

Tried checking with the customer care multiple times but they were clueless, some even claiming the order was never placed!!

Finally on checking with the ajaynagar dominos outlet around 11:30 pm, they made up a story about how sagnik supposedly met with an accident and they had forgotten about the pending delivery. He promised to deliver the pizza by 12, but i had had enough by then.

Ordered food from a local eatery for dinner, but left with a very bitter taste. This is the last time am placing my trust on dominos, since this is the 2nd time dominos messed up a delivery for me.

In a nutshell:
1. Absurd order placement/restaurant selection by the app - my order was placed at ajaynagar outlet despite naktala outlet being within 2 kms from my residence

2. Clueless customer service: dont know why they have a customer care service in place if they cant provide any help in tracking orders

3. Woeful delivery standards: pizza doesn't reach you!!!

Request necessary action please.

Regards

Saikat sinha roy