Domino's Pizza — Delivery guarantee not honoured and no refund issued

Address:

Dominos, CGR Mall, Sri Ganganagar

A recent order that I placed from my dominos app, in Sri Ganganagar city on Aug 12 for a delivery amounting to Rs 922. The order was delivered after around 1.5 hours thereby not honoring the 30 mins delivery guarantee that was very much valid on that order. Now after raising innumerable concerns via the dominos app I have still not received any resolution or refund. After having raised the issue so many times I have still not got any resolution. This is not the kind of resolution we as customers expect from a fast food chain as large as Dominos. After clearly mentioning the delivery guarantee it's unseemly to try to budge from that stance.