Domino's Pizza — Delivery issues with the franchise

Address:	Ludhiana, Punjab, 141013
Website:	dominos.co.in

To whom it may concern,
I am facing problems while ordering pizza at my place. Earlier they used to deliver the order there but now the franchise people make excuses of not delivering at my place, instead they ask to collect to order from the half way. When last i ordered my pizza they made the same excuses and they said you can even have a word with our manager but we cannot deliver your order. I asked them to cancel my order but the tracker showed that they delivered the order at my place but i did not got any order delivered. If they have not cancelled it and not delivered too then where the order has gone? I complained about it the same day too but they did not took any action and even i have not received any call from them even after selecting the option of callback. I need a strict action to be taken against their not delivering attitude everytime and i also request for compensation for their negative attitude towards their customer's.