Domino's Pizza — Delivery of my order was late by 50 minutes

Address:

Chennai, Tamil Nadu, 600125

My order came 50 minutes late placed at 10.57 pm and came at 11.47pm, i asked for refund of my money, but they are saying money can be only refunded if i would i have lodged a complaint before 11, how is it possible to lodge complaimt before 11pm, how i am suppose to know the future that my pizza delivery will get late so i have to lodge a complaint before 11pm they havenot written anything in terms and conditions about it.This is not acceptable and is tarnishing the image of company, i am afraid what is wrong with dominoz they are not fulfiling customer needs properly .