| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | dominos.co.in |
Hi on 10th december'18 (Order 165) i ordered a pizza from mobile app which was half an hour late from the expected time. The payment was done via paytm. And i was told by the delivery boy from dominos that your amount will be refunded in 48 hours. It didn't so i contacted customer care. The timeline of the refund kept on increasing from 7 to 10 to 14 to 20 days till the customer care finally agreed to get the restaurant on call. Today i. E the 30th of december the restaurant finally agreed after dodging call for 2-3 days that the payment was unsuccessful. I asked them to reattempt the payment. They told me i should have contacted them on day 1 and now they could not refund. They also said they could at max get me a discount on the next order i make in that very restaurant. I told them i was out of the city. On this, they simply disconnected the call. I'm highly displeased with the lack of professionalism dominos management has regarding its outlets.
Here are three "concern ref" numbers messaged to me by dominos - 7797559, 7835495, 7685500
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