Domino's Pizza — Dominos kept me hungry for two and a half hours

Address:	Mumbai City, Maharashtra, 400071
Website:	www.dominos.co.in

On 13th november 2015 I used my mobile app of Dominos to place an order. My order was 2 cheeseburst pizzas (used the buy one get one free coupon) alongwith 2 cokes which I placed at 9:30. I got my order at 10:30. It was half an hour late but thats okay. Apparently when I checked the pizza it wasn't what I ordered (i.e it wasn't a cheeseburst pizza). I called the store and told them about the problem. They agreed to send a new pizza and it took another one hour to get delivered (i.e 11:30). This time they delivered the pizza without the coke and the pizza wasn't upto the mark either. When I spoke to store again, they tried to convince me to eat the pizza without the coke but when I refused to do so they just apologised and sent the coke after half an hour (around midnight). For the sake of keeeping me happy they sent me a choco lava cake. The matter is not about keeping me happy but what terrible service Dominos is giving these days. Moreover this is not the first time when the pizza wasn't upto the mark. I have spoken to the store/shift manager Mr Khan a lot of times and every time his words are "sorry sir this wont happen again" but they kind of return to the same terrible service. There are 3 stores of Dominos around my house at a distance of not more than 10 minutes but they still send me the pizza from the farthest store and say the time gurantee is not available. I am extremely unhappy with the serivce and have decided never to order anythng from Dominos ever again. I would rather switch to the local pizza stores around as the quality difference is zero between them and Dominos now.