Domino's Pizza — Domino's Mobile App is not reliable

manish sharma.

from Chennai, Tamil Nadu

Address:

600020

I ordered Pizza through their iOS mobile app yesterday at 9:52 pm (have done several times before). I could see the status in app that the order is being prepared, and later that their delivery man is out for delivery. However after the order was not delivered for over one hour; I called at their outlet at 11 pm, and spoke to their manager. He told they have received the order but don't know what address to deliver and that they didn't have my mobile no. also. The automated email that I received when the order was placed has all the required details like my mobile no. full address, etc.
After complaining him for the negligence; he arranged for the delivery at 11:30 pm. The Veg. Taco was almost burnt. The delivery man offered me a free Coke as a compensation for their pathetic service, which i returned.
This is totally unacceptable, irresponsible and unprofessional behavior exhibited by a brand like Domino's.

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Comments

Harshi93

from Hyderabad, Telangana

We had placed order at Uppal dominos for but they told they cant deliver to our address and they have transferred it to bod-uppal branch. After 1 and a half hr when we call back for the status they say the order is not placed. Very disappointed with the careless behaviour.