Domino's Pizza — domino's pizza - refund not done

Address:

603103

I ordered two Pizzas on 4th May, Order no. 192 from Chennai, Navallur. My Order was placed by 08:07 PM and I received Out for delivery Message from Dominos by 08:18 PM. I spoke to the Navallur Dominos twice after completion of 30 minutes to understand the status of delivery. At last, the order was delivered to me by 09:10 PM. The Delivery executive claimed that my phone was unreachable, kindly note that its the same number from which I had called the customer care. The order that I received of which Pizza's were not hot and one pizza was in bad shape when I received. My calls to Customer Support was unsuccessful as they assured a call back from the concerned Manager every time I called which never happened. At last today I received a call from Mr. Prabhu who apologized but refused to refund stating he doesn't have the authority for that. He offered me to provide a free Pizza worth half of the mo order which I Declined. I will require the refund of the complete order.