Domino's Pizza — Dominos Voucher(EGC) purchased from Phone Pe

Website:

www.dominos.co.in

I had purchased a Domino's voucher ending with 2165 from Phone Pe on 20th June 2021.

The Phone Pe transaction id is
N2106201931579092839241.

When I was purchasing the voucher, I was browsing through different denomination and I found that Rs. 3000/- will be of good amount as I am a regular customer of Dominos and I know I will redeem within few days only.

Unfortunately I was so excited to buy as this was my first time of purchasing a Dominos voucher, I overlooked the terms and conditions before buying it.

On 23rd June 2021, I was trying to use the voucher for my order no. 92 and redeemed Rs. 996/-.
I observed that while putting the voucher number, the balance amount was showing Rs. 3000/-. The word 'balance' somehow triggered in my mind that I will use it next time.

Now on 27th June 2021, when I was again ordering from Domino's and put the voucher number, I got a message that the voucher has already been used and can be used only once.
I was totally shocked to see that message.
The first time when I ordered using the voucher, it also did not show me any message that I will be losing the non-redeemed amount of Rs. 2004/-.

Then I went back to Phone Pe app and tried seeing the issue and I saw in the terms and conditions that the voucher can be used only once.
Phone Pe have totally denied helping me in any manner about this issue.

I am very much disappointed that I was not able to redeem the balance amount of Rs. 2004/-.

I am helpless now, so have come to you to request you to compensate this in some way.

I am a very old customer of Domino's and I know the quality of customer service that you guys provide.

Hence, I would request you to put the balance amount of 2004/- in my Domino's wallet so that I can use it for my future orders from Domino's.

I am very much confident that you will help me in this regard.

PLEASE NOTE THAT I AM ALSO IN CONTACT WITH THEM THROUGH THEIR EMAIL ID - [protected]@jublfood.com BUT STILL NOT RECEIVED ANY RESOLUTION EVEN AFTER 1 YEAR AND I HAD BEEN FOLLOWING UP WITH THEM FOR 1 YEAR NOW.