[Resolved]  Domino's Pizza — exceeded delivery time

Address:

Mumbai City, Maharashtra

A Call was made to place an order at Dominos Kharghar sector 20, at 7:20 pm, the pizza was delivered at 7:53 pm ie.after 33 mins after ordering the pizza. But according to the delivery boy, he was on time. When we asked for a free pizza...the delivery boy refused to give it giving reasons that he had reached on time...He was too rude and tried to escape from the situation by not giving the pizza...Ultimately we paid for the pizza...we also intimated the higher authorities of dominoz about the incident...but they were ignorant about it and defended themselves...Its sad that when a company promises the consumer about pizza delivery before 30 mins or get the pizza free...ultimately refuses to do it when the need arises... we tried to get a picture of the delivery boy whose name is Mohan which we are attaching along with this complaint.