Domino's Pizza — food was refused. refund was refused

Address:

Hyderabad, Telangana

Abominable service provided by dominos. Ordered food through an app. After the food was prepared and on being asked the delivery location, the food was denied to us for which we paid. Instead the restaurant manager in kukatpally, working at the hours of 1:00 am at night rudely told us to collect the food from the restaurant instead and even denied providing his name. He even refused us the refund amount. When you already accept an order, dont ur service provide you the gps location for an order placed? By far, the worst service received without any resolution. I am definitely going to write to the newspaper about this. Being a journalist, it is my duty and also the right of the people to know the service one of the popular restautrant is providing. I am truly shocked at how irresponsible and rude the customer service for dominos can be. L