Domino's Pizza — Free delivery being charged

Address:

Jaipur, Rajasthan

Hi I placed an order at 1.03PM and that was a mothers day dessert. It was delivered at 1.55PM. I called the store at 1.40pm informing that it has crossed 30 min time frame, so they apologized for the same and requested me not to ask for free delivery and when i stated the policies It was informed that i should give them call back once the order is placed and they will do the needful. On doing as instructed they put my call on hold, transfered it to other department(The lady who answered the call with managers assistance) and hung on me. Trying agin i was connected to "DILIP" and taking my number he did the same. Asked the delivery boy to hold on but he delivered and left as i was the mediator (order was placed from pune for jaipur location). Requested the store manager not to deliver the invoice as its a gift it was done and i appreciate it. I have Call recorded But as per policies i was eligible for a free delivery and was fooled for a small amount by a BRAND. not expected! need action on same