Domino's Pizza — Grievance regarding service and quality

Hello,
I would like to lodge a complaint against domino’s for the unfair service i have received yesterday and having to eat poor quality food delivered.
I placed my order at 6:47pm on 25th sept, 2022
With my order number #183 from my nearest domino’s branch in chennai .unfortunately the order came after 1 hour ie. At 7:50pm
Despite there being a 30 minutes guarantee or free policy, the delivery man refused to give me the order unless i paid for it beforehand.
Note the unfair service treatment here.
Secondly,
After opening the pizzas i was shocked to see such visible low quality of the pizzas, the pizza toppings were burned and dry, the base was raw and uncooked, the tacos were raw and uncooked. I personally had to cook the items by myself to be able to eat it to avoid possible stomach issues.
Note the quality served here.
This has been a really harsh and unfair experience for me and i am appalled at domino’s.

I hereby request you to take immediate action regarding my complaint and settle up by doing the needful.
Thank you
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