Domino's Pizza — Half Hour guarantee is a farce

Address:

Mumbai City, Maharashtra

I gave an order at 2011 hrs (invoice number DPI65786/14-15/123940). I received the order at 9 PM. (the delivery boy reached the colony gate at 2055 hrs and accepted that he is late as well.) Delivery boy said he has been instructed to collect full amount inspite of delay. When I contacted dominos again, the girl at the receiver was rude and cited vain reasons like there was a power cut so we could not deliver on time, there is traffic today, so it got delayed and so on. She went on to say that the offer is not applicable. I WILL NEVER ORDER DOMINOS PIZZA AGAIN. Its not about the cash. Its about your behaviour towards customers and living up to your commitments.