[Resolved]  Dominos Pizza India Ltd — Dominos Pizza India Ltd - Delay in delivery & Refund Issue

Address:

Chennai, Tamil Nadu

Dominos Pizza are not able to kep their timeline of 30m min and deliver cold Pizzas. I ordered dominos Pizzas on Nov 7th at 12:15pm, attached screen has the ordered details and paid using my Credit Card, and around 2pm after many calls to the restaurant the delivery boy delivered the pizzas. Pizzas were not hot and fresh, and we asked the delivery guy to take it back. But he mentioned, as per policy, if they fail to deliver by 30 minutes the will deliver it for free, as I already paid using online transaction he mentioned the entire money will be refund in 7 days. I called the restaurent as well and they confirmed the same. Its nearly 3 weeks now and didnot hear from them and the money is also not refunded. I am not sure whom to contact on this now. Attachment has the order details. Kindly address this issue asap. Dominos Restaurant Address Ascendas It Park, First Floor, Unit No.11 (food Court), Ascendas It Park (chennai) Limited, Pinnacle Building, International Tech Park, Csir Road, Taramani Chennai- 600 113 Ph[protected], [protected] Order Number : 16 Time of Order : 11/7/2014 12:15:02 PM Final Total : 358 Payment Type : credit Trace No. : cc[protected]