Domino's Pizza — Late delivery and abusive delivery boy

Address:	Haridwar, Uttarakhand, 249403
Website:	dominos

Dear Concern,

For your prior information i order a pizza online from the site and first of all got no response from the concerned dominos store which is at pentagon mall, Haridwar. After 45 min the got the call from the delivery boy that now he is on his way to deliver our pizza. Then after 10 min more he called us that his bike is not working and he is on his way and some other delivery boy will deliver us our pizza. Then after 10 min more the other pizza boy called us in a rough tone and asked for the delivery address again.We told him the nearest landmark and also informed that we are waiting for you in the main road itself if you have any problem but he was talking very roughly and even shouted many times on the phone and even refused for the delivery. Then we saw him and asked him to stop on the road but he did't even lower his tone of speaking.
We asked him that as per policy of the dominos it's 30 min or free but he started arguing with us and evn said if you want to take the pizza then pay us the whole amount or we will not deliver the pizza and then went back to the outlet . I have already ordered from dominos many times this is first time i received such bad service. You can check my no on your software i have ordered from various locations but i may doubt again even to order as this is the worst behaviour i had from my order. The details are mentioned below:

Order No:34
Time of Order:13:05:29, 10/16/2016
Trace No:Cash[protected]

I am awaiting from resolution from your side. Hoping for a quick response.

Regards
Vartul Pant
[protected]