Domino's Pizza — Late order cold order

Hello I have made 2 order at Domino's today. My order number was 152 and 155 the y promised that the order will be delivered in 30 mins but I waited for more than 1 hour and at the last the order which was being delivered to me was cold very cold . I asked them to let me speak to ma ager but they said manager is busy and will not speak over the phone. I was told that I have to accept the order as it in the same condition as it is advised to the delivery boy by the store manager. I refused to do so and returned the order. This is happening for 3rd time. I request to take a complaint against them and do take some action as they spoiled all my program and my kids were waiting for it. Domino's cannot play with it's customers sentiments. Very bery bad service