Domino's Pizza — late service

Address:

Thane, Maharashtra

Dear sir, I am staying at vIrar, Dist Palghar, Maharshtra, India. I have ordered combo pizza (4) on 10/05/2015 at 20.40 pm., The Delivery hasn't come till 21.50 then i called again from but 4 times no one attended the call. finally i tried another no. from another mobile which was attended at 21.55 and told that pizza will be delivered shortly. we are trying all phones including regular no of local outlet [protected]. but that phone was switched off. in the mean while my guest kid of 7 years was crying due to hunger and not ready to accept ant other food, when at 22.20 i was ready to go to local outlet deliver man came. When we ate that pizza, we realise that, we out of 4 pizza, 3 pizzas were totally cold.How one can eat pizzas which made before 1 hour and not remembered to deliver, this was very disgusting, It was very embrassing to us. We request you to look into matter and at least after delay of 1.30 hours. pizza should have deliver hot and they should not have taken any bill for that. and one more thing there should be provision to cancel order after 1 hour. till what time customer will wait. and that too in night? give us a justice..