Domino's Pizza — Late/Worst Service

Address:	Chennai, Tamil Nadu, 600096
Website:	www.dominos.co.in

Hi Team, Such a worst service i received. I placed an order for Rs. 743 sharp at 21.[protected] and got the placed order in hand sharp at 23.[protected]. Called [protected], [protected], [protected] these 3 numbers from [protected] and [protected] but no response for the first 8 times. You can trace the call history. They attended my call at 22.12(call duration was 2 mins 12 secs) and said order has been dispatched and will reach in another 20 mins. But we didn't received the order or call from the delivery boy. Again I called at 22.45(call duration was 1 min 17 secs) where they attend the call and said the order is sent to wrong address and they are preparing the order and it will be dispatched in 10 mins. But got the order only at 23.37 . The person who delivered the order is contact number is +91 [protected]. And the worst case is not even a single piece of pizza was hot. To be honest it is cool. we had only one piece and not able to taste remaining items since you know how the pizza will be if it is not hot. I agree that today you had 1+1 offer and also it is raining in chennai so it will take time. But is it really required 2hr 13 mins to deliver a pizza for a distance of 5 km? And when i called they said the crowd is more and it is taking 30 mins for dine-in If you can't manage the orders/ customers they why you are giving offers? And i received the pizza after 2 hrs 13 mins only by expecting at least it will be hot. But not able to have cold pizza. So, I am writing this to make sure that the money which i paid will/should be refunded and I need a proper explanation for this. Else I am ready to lodge a official complaint regarding this. Regards, Sriram S J [protected] [protected]@gmail.com