Domino's Pizza — Let down by customer service

Address:	380004
Website:	www.dominos.co.in

To whomsoever it may concern

My husband and I stay at Shahibaugh locality in Ahmedabad and since we are both pizza lovers, it helps us to have a Domino's pizza outlet near us.We sometimes book online, call in and order at times, drop in or get someone to fetch it for us.
It has always been a cakewalk for us to get pizza delivered and we loved the convenience of it all ...until yesterday.
Last evening, some friends of ours happened to drop by and we decided to celebrate by having Domino's pizza. We even bragged to them how easy it is to get it delivered within an hour and how yummy the pizza tastes.
However, we never anticipated what's going to happen next.Since by now we had saved the outlet's number, we thought of calling over directly.My husband called a few times but it went on ringing.Puzzled and thinking the number has changed, he called your toll free number where he was redirected to Shahibaugh outlet, yet again it went on ringing.Flustered and furious, he kept on calling and then the unimaginable happened.Someone picked up the call, held it for a few seconds and cut the line. The same thing happened twice.
It was such an embarrassing moment for us in front of our guests. On the top of it all, to be treated the way we were by our favourite pizza chain.
If only someone would pick up and explain why home delivery wasn't possible at that point, frankly we would not mind at all.But the way we were treated was outrageous.
Hence we have thought of taking our complaint to consumer forum, as well as boycotting Domino's once and for all. We promise to share our experience with our close ones, so they don't face what we have gone through.
Hoping to see some action,
Sreya Banerjee
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