| Address: | Dominos Rajouri Garden |
I have been tricked and deceived by Dominos, in particular, Domino's outlet of Rajouri Garden. Yesterday, at 10.30, I have placed an order at 10.30 by the name of Simmi Gulati and registered number [protected]. Owing to the social media hype, I have ordered 6 pizzas for my family members in order to have a weekend breakfast. I ordered the delivery from the Domino's application, wherein there was advance delivery section. They gave me slots despite knowing that the outer is running offline that day, they accepted money, and the payment was done. My family kept waiting for two hours in order to get the ordered food delivered, but there was no track details, the money got debited but to the dismay the order wasn’t delivered.
I contacted their customer care, they asked me to wait further, (knowing that it took 2 hours of futile wait), they were helpless, blunt and had no concern whatsoever was a customer going through.
The customers executive asserted that due to some technical surfacing, the Rajouri Garden, outlet will remain closed, that day. The concern is that if they are aware that the outlet won't accept online orders, why at first place, they showed the time slots that were accepting online deliveries for those slots for yesterday. We wouldn't have paid the amount at first.
Neither did I got my refund, nor the time, and not the food even.
Despite me calling their outlets for 3 times, they were reluctant to initiate the refund and keep on mocking the customer for the bestowed faith.
The degree of the stubbornness was such that till today, I didn’t get my refund and I feel completely awestruck to describe that the entire day went futile but it reaped no fruit as they have the policy of whiling customers’ money and time both.
Unlike Swiggy and Zomato, Dominos not even once thought to give a message stating the initiation of refund.
It was utter mockery of money, faith, time and hopes on a weekend to have a feasty meal.
I request the consumers to not go gaga over social media hype, that’s just one of the ways to ensnare customers and trickering them.
Off the hassles and concerns, I have decided to take a stringent action unless they won’t initiate my refund.
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