Domino's Pizza — Misbehaviour of staff

I ordered a small pizza from Domino’s as it promises to deliver within 30 minutes and i was unwell so wanted to eat early. The delivery person called and asked me to collect my order from gate but since i wasn’t feeling well ac my house was in third floor i told him to get it to the house which he refused and then said i will deliver all the orders and then get yours to which i disputed. He then told ne to come down again but i kept explaining him i was unwell. And then dominos cancelled my order without telling me, asking me is not even close they did not even bother to ask me before cancelling. They did refund the amount but really, are we promoting such services now?? Horrible service, we have spoilt the services of these places which were known for good service and feedback. Now they do not care of what and how the customer feels they just do it for the sake of it. Horrible experience.