| Address: | Gurgaon, Haryana, 122001 | | Website: | dominos |
Mismanagement and miscommunication of a birthday party at Good Earth City Centre Dominos .We contacted this joint for our daughter's birthday celebration on 13th Feb .One of the shift managers told us that we could hold it anytime anyday and however we wanted to without any restriction. We sent out invites one week before the event.We still went to cross check again as our gathering was close to 50 people.To our shock the shift manager Rupesh throws so.much attitude and says we cannot cut the cake till we book thrPlace. We finally decide to book it immediately as our invites had gone out .But Rupesh says they don't take bookings for Saturday's for birthdays.after lot of request he takes a booking.then he says we can't get the 50 percent offer, we can't get the pizza mania, we can't be the complete hall, we can't to decorations in the complete hall.why was this not told to us earlier.We speak with the area manager shashank and compromise on the situation. Today during the celebration ; the area for the party is not demarcated, it is not even ready and cleaned and swapped 15 mins before the time of the event .The staff is clueless and confused about what games to play with small kids.The staff doesnt announce the winners, no clapping and doesn't even know a prize is to be given.The worst part is the serving which was so slow and ineffiecient and badly managed.The staff handed out plates of cake to 4 yeat pls kids who dropped all of it on the floor and for wasted. The pizzas are lying and not being served.we end up ordering more thinking the count we ordered is over.overall a very bad staff which is inefficient, disorganised and the worst disinterested as if they were doing us a favour or for free . Was this information helpful? | 
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