Domino's Pizza — Missing item refund not received

Address:

Bangalore

I have received the order with missing item, I order from Swiggy from dominos. I asked for refund they told me to come to location to get the refund . How is it fair ?
If I paid online they should refund me online only … why they are calling me to come ??

I asked customer care representative they are not helping me out . They told they are not responsible.. for this

So what’s the deal ?? Why we are ordering from Swiggy on faith !?? If they are not ready to take any action . For customer complain .

This is very irresponsible act

I will not order from Swiggy anymore

Worst service provider