Domino's Pizza — Money deducted but did not offer Pizza

Address:

Mumbai City, Maharashtra

Hi I am one of the biggest fan of Domino's pizza and it's services but my experience turned bitter yesterday night. I visited Domino's in Odean Mall, Ghatkopar, Mumbai at around 22.33 and order pizza. They took my card, deducted the amount and generated the order (Invoice no. DPI65954/[protected]/2370). I waited for my order and I stayed there for about half an hour. Suddenly a lady (Krupali) came and told me that the pizza cannot be given as I need to pay again. I shown the message received of deduction but she was not accepting it. She spoke to me rudely, spoiled my mood and did not offer the pizza. Finally I stepped out. This experience was really bitter at the time of sweet dinner. Guys, this was not about money courtesy. Even I told her that I did not receive any message for failed deduction and if the money would be reversed, I would come and pay. She was not ready to trust me so how can I when I have already paid for it. Guys, take it in your consideration, improve your service and compensate what happened with me. Refer to the attachment for bill copy and screenshot for deduction.