Domino's Pizza — Money not refunded since 2 months

Address:	New Delhi, Delhi, 110049
Website:	Dominos

I had placed an online order on dominos website on 26th march 2016 for a delivery to be made at press enclave, saket, new delhi at around 8.11 pm. After the order was placed through net banking, i received a call from dominos stating that they cannot deliver to press enclave as they are the green park branch, the saket branch of dominos would be able to deliver to press enclave.

I explained to them that the money (Rs 285) had already been debited from my account. I was informed that the moeny would be refunded to me within the next 10 days. Believing their words, i went ahead and placed an order online once again with the saket branch through net banking immediately after the call, which got delivered to the desired address.

On 27th march i got this mail -

Dear veronica,
Your refund request for following transaction is being processed
And the money should reflect in your account within 5-7 business days.

Transaction id: bb73e83dada97fa9a534
Refund amount 285.00
Merchant: www. Dominos.Co.In

Please quote your reference id:[protected] for any future communication.

Thanks and regards,
Payu on behalf of www. Dominos.Co.In

It has been more than 2 months now and my money has still not been refunded. I waited for it patiently thinking the transaction might be taking time. But now, this has stretched far too long. I do not understand how dominos could forget about refunding their customer's money on time or take this issue so lightly. They have not even had the courtesy to notify regarding the delay. I want immediate action to be taken and my money to be refunded right away. Please have a look at this matter immediately.

Thank you. Hoping for a quick response.