[Resolved]  Domino's Pizza — Most Pathetic Service & Behaviour - Phase 10 Mohali Store

Address:

Mohali, Punjab

Today again i made a mistake to order a pizza at your Phase 10 Mohali. I placed the order of Thin Crust Veggie Delight @ 9.17 pm for which the order finally came after more than 1 hour @ 10.20 pm by my watch & that too after 4-5 follow ups. When I asked the delivery boy that why was it so late, he replied in not so gentle manner that this order takes 45 mins. on this, I said that you are delivering after 1 hour to which he said you are lying & its 10.05 in my watch. on this, I said that if you mean to say that I am lying then you better take your order back. to his, he immediately said Ok & went off. Post that I again called up the store to report to this & I was assured of a fresh delivery. When the same didn't come, I again called up to check whether my order has been processed yet or not & to my biggest surprise, my order in consideration was for some Veg Combo which I was never confirmed. To this, I was again assured that I will be sent the required Thin Crust Veggie Delight within 25 mins. This was 10.50 pm. Finally, the much awaited Pizza comes @ 11.25 pm & that too without seasoning. When I asked for the same, the Delivery boy simply said, that they haven't given me any. This was the last thing I as a customer could have got from your store & I was Forced to be VERY RUDE & I took the Pizza & threw it in front of your delivery on the ground. For your information, this is the Second Time this thing has happened from the same store because of which I had already reduced my order frequency a lot & today has been the end of my having a Dominos Pizza. All I want is that you do understand the plight of a customer who placed the order @ 9.17 PM who was obviously HUNGRY & is writing a complaint to you @ 11.46 pm, still HUNGRY but who doesn't want to eat anything now due to such bad experience. My Name: Prashant Mehrotra Contact No. [protected] Hope to get some positive response from your side for other customers because for me, Domiso Pizza is Over for rest of my life. Thanks & Regards Prashant