Domino's Pizza — No professional services from dominos and refund yet to receive

Address:	560100
Website:	www.dominos.com

I had ordered for pizza's in 1st october as i had called the team on a weekend. I had ordered pizza's at 2:01 pm ist and till 2:45, i did not get any call. I had called up the domino's customer care and they transferred the call to one of the branches who confirmed that they have not received any order and they confirmed it is a technical glitch. I immediately again called up customer care and asked for a refund. I got a call at 3:45 that pizza has come. Quality wasn't that great as well. I came and lodged a refund complaint online as i was not delivered pizza within 30 mins. On sunday night at around 7 pm ist i got a call from sanjay singh twice who was only giving incorrect information that i had ordered pizza's on 2nd oct when i had not. I told him that i need a refund else wanted someone at that authority to call me. After that virupaksha called me twice and told me that refund is not possible since they got the complaint the next day which is totally incorrect. He was also trying to tell me that he will get me free medium pizza as complementary. I made it very clear that i wanted the responsible person who is ready to refund me to call me. He tried calling me twice which i thought was a useless call. So far i have not received a refund and also i have not been contacted so far. When dominos can say 30 mins delivery or refund and they should stick to it. Please raise this issue and help me get the refund. Thanks.