Domino's Pizza — no refund of money server down

After 7 business days i am being told no money will be refunded. This is disgusting. No order got placed but money got deduced.
Return the money or i ll post on social forums.
Very bad app and customer support.

Mail:

This is the complaint number#6021002. A balance of 617 got deducted and i had been told that it will get returned to me in 7 business days. Now i am being asked to contact amazon and other irrelevant things. Attaching the screenshot of mail which clearly shows money has gone into dominos account.
Further to add i have been given a faulty email address by customer care ([protected]@jublfood.com)
Do the necessary within 48hours or i ll be forced to post it on social forum.