Domino's Pizza — No reply of calls

Address:	New Delhi, Delhi, 110070
Website:	www.dominos.in

I placed an order on 9th sep 2016 at 9.40 pm with the vasant square mall outlet of Dominos, order number-587, with mobile number [protected]. I called the outlet at 10.30 for about 10 minutes but nobody picked the phone, after calling for like 20 times, somebody picked up and told me that pizza was just being cut and it will be delivered in 1/2 hour. But it wasn't delivered in the time. I called again at 11.30 pm to check the status, again nobody answered, they let the phone ring. Then they started to pic the phone and just cut the line. It went on for around 10 calls. After trying for a long time finally somebody picked the phone and told me that my order was being prepared. I understand that there is rush during by one get one offer, but it took too much time (9.40 pm to 11.30 pm) and moreover they were not answering the phone. I request you, please dont take orders if you cant deliver. Please take appropriate action against the person responsible.