Domino's Pizza — No response from concerned store people when pizza isn't delivered.

Address:	500081
Website:	Dominos online orders

We have ordered medium cheese burst pizza at 12 pm and set delivery time as 1.30 pm same day. Pizza tracking status isn't changing from 'order received' to next stage. From 1.30 me and other colleague were calling hitech city hyderabad store to which our order got received, there was response at 2 pm and person said he will call back with our order status. It went like 2.30 pm still no response and we were calling n number of times to the store. Finally got a call from delivery boy around 2.45 and he said he came to deliver our pizza. First of all we lost our appetite, there was no acknowledgement then i asked the delivery boy to cancel the order and refund. He isn't giving any proper response, so i managed to the store and again called the same number being the store. Phone isn't ringing continuously and no one there seemed to bother about it. Spoke with the manager he said he is so busy and he doesn't want new orders through telephone and so they are avoiding phone calls. We usually won't have any food facilities on weekends and left with no choice except ordering food online. We asked to cancel our and order refund the money, he said it will take seven working days to get the money be refunded. We didn't find the manager of the store is having valid reasons, more than 15 delivery bikes are outside the store, he eating any calls so that he cannot get any orders, there were only two tables with 3 people have been occupied with customers and there seemed to be no reason for him to be busy that he said he didn't get one minute even to call back us. It was such a bad service that i have never expected from dominos and finally we ended up with no proper food as it already 4.30 pm.