Domino's Pizza — non delivery of order

Address:

110017

We have been regularly ordering for home delivery with dominos at its centralised phone number in delhi and the orders were mostly delivered in time. On last occasion order came a little late but we did not raise any issue with the delivery boy. However on 1st december order is placed at same number at about 8.40 pm and it was informed that the sane is conveyed to concerned outlet who will deliver. Before disconnecting, wanted to add some order for which the attendant stated that he will connect us to the outlet number and additional order can be placed there only, as earlier order is already sent. As the phone of outlet did not get connected, the attendant told that he can take additional order separately but something else will have to be ordered as minimum order of
Above a particular amount issue only delivered at home. As nothing else was required, the plan for additional order was dropped. As the order placed earlier for which amount to be paid was also informed and which was informed to have been conveyed to concerned outlet, did not come for about 55 minutes, again call was made to check the status and another attendant asked for order id, which had never been given earlier as well for this order. On telling him about phone number and the order which was placed, he traced the order, but to inform that due to some technical problem, it was not conveyed to respective outlet and as usual as is done by any other company, starting apologising, without considering our wait for almost 1hour to be informed at calling again that order is not placed. The behaviour of attendants is appearing almost to be same as that of any other small /ordinary restaurant with only difference that attendants of dominos try to be more polite in conversation. But now it is realised that when it comes to some fault on their part, they are like any other small establishment and are not willing to accept their mistake and inconvenience caused to customer, as they are aware. That even if obligation towards some customers is not fulfilled, it does not make any difference as there are many others who will come to them. It is time that people have to change their thinking about claims made by dominos and others like them and revert back to others who were serving same items at much lesser cost as compared to highly priced food items being served by dominos and similar kind of fast food joints who have found huge market in our country. Because of the coming in and presence of dominos like food joints, others food joints who were already serving similar items at much lower prices have also to a great extent increased their prices and customer is at loss, because of big international brands making their way into our markets.