Domino's Pizza — Non delivery of pizza after successful placement of order via call

Address:	Ranchi, Jharkhand, 834001
Website:	www.dominos.co.in

Date and time of order: 28/06/2016, 7:20 p. M.
Order no: 95
Order placed via phone call at dominos at plot no. 1793/a, opposite of ranchi club, main road ranchi
After the order was placed successfully wherein i was asked about the delivery address which i mentioned clearly, i get a phone call after half an hour of waiting hungry stomach that the pizza cannot be delivered to my address.
Let me make clear that my address is within 3 km radius of the store concerned and the address also features in the drop down menu when ordering online.
Also more than twice the same outlet has delivered the pizza to the same address but now suddenly it is out of radius and they have some quality issues.
I want to know:
1. Why does kantatoli feature in the dropdown menu for online ordering if delivery cannot be done.
2. Why was the order successfully taken down and order number allotted if the delivery address was out of radius as the store manager claims.
3. How many complaints regarding late delivery and quality issues solely related with late delivery have been received by the concerned store if they have delivered to places beyond baubazaar petrol pump, since they claim they can deliver only uptill the petrol pump.

Kindly do not take orders if delivery is not possible, nor promote home delivery ideas if you cannot manage. Your system should be upgraded to precisely access the address and confirm whether delivery is possible or not when placing the order itself. Very unprofessional behaviour on part of dominos and particularly the store concerned.