Domino's Pizza — Non delivery of pizza by your dlf newtown kolkata outlet

I had placed an order of one medium chicken fieasta and second veg supreme pizza at 9.24pm in your DLF 1 outlet. I am residing at Newtown 5 minutes from the outlet .During placement of the order they informed that it will take 45 minutes for delivering due to rush of buy one get one. When I called at 10.17 pm they told that it will be delivered at 10.30 pm. On calling them several times after 10.30 they picked up the phone at 10.40 pm and said all the delivery had been made and I will be getting my order in10 minutes. After 10.50 pm till 11.15 pm they did not pick up the phone and I didn't receive my order. The DLF outlet did not even have the courtesy to inform me that the order will not be delivered despite of repeatedly telling them that I have placed the order for my children. At 11.15 pm we had to arrange for alternate food. If there was rush at the outlet they should not have accepted the order, I being a frequent customer of Domino's is very much hurt by your service and sharing my experience with others will spoil your brand image. Kindly ensure that such incidents are not repeated in future. Regards, Sanchita [protected] AA 110 Street No 68 Newtown Kolkata 700156