[Resolved]  Domino's Pizza — Non delivery of Pizza

With deep regret, we are to inform you that we ordered pizza at 07.22 p.m. today (09.11.14) from your sarabha nagar outlet for home delivery, but sorry to say that it was not delivered even after one hour.When we enquired it was informed to us by the manager Mr.Vijay Pal that your order is not noted by them.Where as we have the recording of the entire conversation with us which is the proof itself.There is a great negligence on the part of the person who took our order and another blunder mistake by the manager who is telling us that our boy might have taken the order but forgot to note down.As per the rule of your company if pizza is not delivered within 30 mts. it will be delivered free.

IS IT A SLOGAN ONLY.IT IS VERY BAD ON THE PART OF YOUR COMPANY TO CHEAT LIKE THIS AS IT AFFECTS THE GOODWILL OF YOUR COMPANY.PEOPLE WILL LOSE TRUST IN YOUR COMPANY.

Kindly look into the matter and arrange free delivery immediately.

With deep regret, we are to inform you that we ordered pizza at 07.22
p.m. today (09.11.14) from your sarabha nagar outlet for home delivery,
but sorry to say that it was not delivered even after one hour.When we
enquired it was informed to us by the manager Mr.Vijay Pal that your
order is not noted by them.Where as we have the recording of the entire
conversation with us which is the proof itself.There is a great
negligence on the part of the person who took our order and another
blunder mistake by the manager who is telling us that our boy might have
taken the order but forgot to note down.As per the rule of your company
if pizza is not delivered within 30 mts. it will be delivered free.

IS IT A SLOGAN ONLY.IT IS VERY BAD ON THE PART OF YOUR COMPANY TO CHEAT
LIKE THIS AS IT AFFECTS THE GOODWILL OF YOUR COMPANY.PEOPLE WILL LOSE
TRUST IN YOUR COMPANY.

Kindly look into the matter and arrange free delivery immediately.

With deep regret, we are to inform you that we ordered pizza at 07.22
p.m. today (09.11.14) from your sarabha nagar, Ludhiana (Punjab) outlet for home delivery,
but sorry to say that it was not delivered even after one hour.When we
enquired it was informed to us by the manager Mr.Vijay Pal that your
order is not noted by them.Where as we have the recording of the entire
conversation with us which is the proof itself.There is a great
negligence on the part of the person who took our order and another
blunder by the manager who is telling us that our boy might have
taken the order but forgot to note down.As per the rule of your company
if pizza is not delivered within 30 mts. it will be delivered free.

IS IT A SLOGAN ONLY.IT IS VERY BAD ON THE PART OF YOUR COMPANY TO CHEAT
LIKE THIS AS IT AFFECTS THE GOODWILL OF YOUR COMPANY.PEOPLE WILL LOSE
TRUST IN YOUR COMPANY.

Kindly look into the matter and arrange free delivery immediately.

I ordered pizza with following details on 31st jan, 2015. But after taking order online your shop called me and denied of the availablity of the pizza.

Dominos Restaurant Address
Rajabajar, Bailey Road, Shop No. 1, Ground Floor, Plot No. 859, Mauza Khajpura, Patna Sadar Revenue District, Bailey Road, Patna-800014. Ph-[protected], [protected]
Guest Name :
nivedita kumari Guest Mobile :
[protected] Guest Address :
flat -301A ara garden road, jagdeo path, sbhobha niket PATNA ZOO TO SAGUNA CROSSING BAILEY ROAD PATNA INDIA Txn No :
BSMP[protected]
Order Number :
187 Time of Order :
1/31/2015 8:54:59 PM Final Total :
660 Payment Type :
credit Trace No. :
dc[protected]
Chicken Mexicana[Qty-1]
Crust : Classic Hand Tossed
Toppings : Onion + Fresh Tomato + Red Pepper' + Hot n Spicy Chickens
Size : Large (serves 4) Rs. 615
Stuffed Garlic Breadsticks[Qty-1]
- Rs. 110
Cheesy Dip[Qty-1]
- Rs. 20
[edm30] 30% off! : Rs. -184.5
Net Price : Rs. 560.5 Tax : Rs. 99.69 Total Price : Rs. 660


It has really been disgusting to order online that after taking payment you are not able to provide the service.Take necessary actions to refund the amount.

I am resident of G.K-1, New Delhi and regular customer of Domino. Today (15th. May 2015) recieved one on one coupan subsequently placed order at 8:40 pm. Its 10:00 pm and not one has delivered the Pizza and your Kailash Colony shop reciever is sticking on to statement...it has left the shop and will reach you in 10 minutes. Can any one please confirm when this 10 minutes will come.

Dear Concern
I have ordered a combo pizza to Sec-18 Gurgaon from my registered number [protected] on behalf of my registered number [protected](Pappu Saket) at 4:06 P.M and repeat the last order.
when i ask about my order at 4:50 p.m when not delivered in 30 minutes then your person told me that you have not ordered the pizza.
its really a bad experience for me and i will make you that i will not go with Domino's again in the future. I will told to my known person not to deal with Domino's which will effect your sales.
If there is unavailability to deliver in 30 minutes the your volunteer should not say like that you have not ordered the Pizza. You can check our previous record that will explain you the loss which not fulfill in future.
I will suggest you not to promise to deliver in 30 minutes or remove the liars from your franchise.
If you are not able to satisfy the customers then no need to commit.
You will face the same problem as Nestle faces in INDIA.
You can see the call details in the attachment.

Pappu saket

really bad experience.

Domino's Pizza — pizza not delivered after confirmation

i ordered a pizza, i got the conformation mail but the pizza was not delivered to me. i waited it for a long time. they never informed me whether the order has been canceled or not.

misbehaviour of kunjbihari awasthi

problem in delivery and not understanding address not having manner to talk to customer third class service

REFUND OF AMOUNT ON FAILED ORDER

My Guest Feedback Reference ID is:: 487577 My payment was made but order wasnt placed due to rechnical difficulties. When will i get the amount refunded in my account?