Domino's Pizza — Non refund of money which was debited but no order Id was generated

Address:

Pune, Maharashtra, 411007

I placed an online order for pizza from senapati bapat marg pune for which an amount of ₹364 was debited but no order id was generated. I contacted the toll free number and a complaint no.2855820 was registered. It's more than 15 days and my complaint has not yet been resolved. Money has not yet been refunded. My bank details shows the money has been paid into jubilant food limited noida account. Persons keep calling claiming that the amount has been refunded but my bank details shows no refund amount credited to the account. Kindly help me in getting my refund.
Thanks