Domino's Pizza — not baked properly

Address:

Ahmedabad, Gujarat, 382350

I had ordered veggie paradise and farmhouse pizza which were regular in size.
They took to long to prepare it. It was approximately 50 minutes while i was sitting in the dominos.
The were not answering my questions properly. I was in dominos nikol, near gangotri circle, ahmedabad.
I thought that dominos is giving 99.99% satisfaction but it is totally wrong.
Both the pizzas were not properly baked.
I am expecting my refund.