Domino's Pizza — Not received on time

I had called dominos branch in Borivali west...it was worst quality service I ever received ...first call attainer took order at 10:21 pm and then asked me to wait for 45 mins throwing their 30 min guarantee service in dustbin...(fake guarantee ...this is 5th time I was experiencing)...After 11:12pm and 11:15pm I called the store again they said order was not placed and that it was not their fault...(is it our fault to order at dominos) somebody Rupa was on call I asked her for complaint number she gave me 68886888 I have tried on it found that it was again order placing number and not for complaint registration Whole experience was shattering and agonising It happend third time... earlier we didnt took it seriously ...We are bringing it to your notice for your kind info and for I expect necessary action please take necessary action and I expect reasonable response from dominos like good pizza experts...or it is going to defame dominos!!! (Order time 10:21 pm and it was not placed only on top of that it's not dominos fault)pl care your customers