Domino's Pizza — Offer code received by sms not working+poor customer care service..

Address:	110010
Website:	www.dominos.in

Date of the incident: 18 jun 16
Client number: [protected]
I got an sms offering 1 pizza free to purchase of 1, in the morning bearing coupon code no. Crm239ee5a754. The coupon worked, but due to a payment error, i had to try another time.. Thereon, the number failed to work. Please refer my earlier complaint vide no.1371695 today morning..
Thereon, i tried for 2 full hours to talk to a responsible customer care exec, but failed miserably, thereby adding to my impatience, agony and irritation. I would have given around 10 calls and every executive tries to palm off the issue to another and keeping me on hold infinitely. Being an international franchise, such a customer care set up is upsetting and would spoil its international image. This is seriously unethical and an issue of betrayal by offering something and thereon withdrawing from the offer. The entire episode upset our quality family time and am terribly upset about it. And, no one has ever spoken or given a regret, even as a courtesy. Kindly sort out both the issues and acknowledge. Bad show dominos!