Domino's Pizza — order accepted/order wasn't delivered/no money refund yet

Address:

500085

Jan 02 2019-the order was placed from kukatpally area using dominos mob app and i paid the amount online.in few minutes i received a call from moosapet dominos branch stating - the order cannot be delivered because the branch isn't under the radius of the order placed. Since the mob app doesn't allow us to choose the branch, i requested the person to cancel the order from their side. Also mob app doesn't have an option to place the cancellation of order. I rigorously followed up for the refunds the next two days. Jan 05 2019-i had to call customer care again and with anger i got in touch with manager and then a complaint was raised by mentioning refunds would happen within 7-10 days (Golden statement always received from dominos), along with dropping a message that had complaint ref#. I had to call them everytime since then and keep exlaining them the same issue everything until feb 09 2019 and even today i am hearing them say the same golden statement even till today. However i haven't received the refund yet! I have also added messages i received.