Domino's Pizza — order cancelled and no refund in the past 6 months

For an order placed on 28 january for an amount of inr 418 order # 264, the order was cancelled due to break down of oven at the store since i could not wait until the oven is fixed and no timeline was assured. I obliged and confirmed order cancellation and request for refund to be initiated right away and i was promised on the phone call.

I have been following up since then with several complaints and only response i get that my number was not reachable. Why should even some one talk to me. My complaint is clear regarding refund, dominos executives are supposed to check records and clear it as soon as possible.

Can you imagine its 6 months, i am following up and store manager confirmed it was initiated for refund but to which account. There is not refund in my account from the bank i had transacted.

Quality is very poor, even after this experience i ordered pizza in april and the extra topping i paid for was missing. Pictures were captured and sent to the email address and there was only one response we will contact you after 2 says, no courtesy. No one bothered to call.

How is it possible only for dominos to not be able to reach me on my number from which they confirm the address and landmark for delivery. They cannot reach me only when there is grievances.

If this complaint board is monitored, please check the order number and locate my emails and my phone number and arrange for refund as soon as possible.