Domino's Pizza — order id not generated post payment

Address:	Thane, Maharashtra, 421301
Website:	www.dominos.co.in/feedback

Date and time: 14 oct 10:00 pm
I placed an order for 2 pizzas online last night and post payment, screen did not return to the order confirmation page.
Was unable to get through the local dominos number for another 15 minutes and hence called up [protected].
Call on 1860 did not help since the agent kept on telling that systems were down and will not be able to confirm any status for unknown amount of time.
Post argument for 20 minutes, agent finally took the mobile number and confirmed that the order was not reflecting.
Placed another order (Order id 420) at 22:30 for a cash on delivery.

Need refund against the failed order. Screenshot attached. Payment reference#[protected]