[Resolved]  Domino's Pizza — Order never arrived after paying online

Address:Kolkata, West Bengal, 700029
Website:www.dominos.co.in

I placed an order online 11th oct 2016, 9:55 pm. the order (order no. 208) was allocated to the gariahat (kolkata) outlet. i paid for the order in advance via netbanking. by mistake i provided wrong phone no. but when i tried to contact the outlet over phone to correct the phone number, no one picked up the phone for the whole hour i tried in all the 4 phone nos. i. e.[protected], 18, 19, 20. the pizza was never delivered nor was the money re-funded.
Today (12 oct) i was able to reach them over phone and explain the problem, to which they asked me to call back after 9 pm once their manager is present. i tried calling multiple times but again no-one seems to respond after 9 pm. as per website operation time is till 11pm.
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Oct 16, 2016
Complaint marked as Resolved 
I was contacted from Dominos Gariahat after posting this complaint and they offered to deliver the exact same order on a time of my choosing. Just got the delivery today 16th Oct and thus closing this complain as resolved.
Domino's Pizza customer support has been notified about the posted complaint.
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