Domino's Pizza — order not placed money deducted. till now money not refund.

Address:	Kolkata, West Bengal, 700003
Website:	www.dominos.co.in

I place an online order on 20/11/2018, after choosing the menu, i paid the amount 416.00 rps through my sbi internet banking. Money was deducted and after waiting for long time i did not receive any order confirmation from dominos.
My phone number updated on the order was [protected].
I called up the domino's if there was an order placed, they denied of any order with them.
Customer care says my money definitely refunded in 24 hours but till now refund was not initiated.

Can you please return the amount to my bank account. I attached screenshot of my transaction as prove.

Thanks & regards,