Domino's Pizza — Order placement

Address:	Anand prime , sector 8 , sanganer , pratap nagar j,aipur
Website:	Domino's

So today i order 1 onion pizza, 1 choco lava cake, 1 taco, 2 red tomato sauce. My amount got deducted by compony but after some seconds there was notification that your order got failed cause outlet was offline so i called customer care and asked them can they place my order on advance time with the amout which have been deducted, so they clearly said no. They were asking me to pay same amount again and telling me that this deducted amount will be refunded. I cant understand one thing, why are they asking me for another payment when there was just sec ago amount deduction. Honestly the worst and mood ruining moment for me. By the talk of customer care, i cant belive my money will be refunded in 7 days. Plzz help me in this one.