[Resolved] Domino's Pizza — Order was marked undelivered later Cancelled due to delay and yet to receive refund

[Resolved] Domino's Pizza — Order was marked undelivered later Cancelled due to delay and yet to receive refund

A Abhilash H C from Bengaluru, Karnataka Jul 21, 2022 Jul 30, 2022 This thread was updated on Jul 30, 2022

On 21st July 2022, I had ordered for a large Pizza from Banashankari 3rd stage, near Kathriguppe Circle branch via their App . Order #175. It was a 30 minutes delivery guarantee order. The place is not even 2km from my home and still they never deliver on time. This time, by the time dellivery executive left the shop, it was already 40 minutes, so directly asked them to not to deliver the Pizza and it was marked undelivered and later marked as cancelled. I had given a delay feedback while waiting for order and the customer support executive Yogesha was such a @$$hole and they never take feedback. I have had multiple issues like this before and nothing happens on their twitter profile if you complain. they simply give you some link to do the complain. No communication about my refund in any means(message/mail). Awaiting response regarding my refund. Was this information helpful? No (0) Yes (0)
Jul 22, 2022 Complaint marked as Resolved There was no communication related to refund. But I have got my money back. Dominos really need to work on their delivery time and customer support. Domino's Pizza customer support has been notified about the posted complaint. Jul 22, 2022 Updated by Abhilash H C I have got my money back.
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nidhi sinha

Jul 30, 2022

placed an order at Dominos Chattarpur Delhi yesterday. For an hour the status of the order didn’t change, so I contacted cx care and there was told to contact branch. I called branch they disconnected and then just Wont answer. So I called the 1800 number of cx cr. The rep also tried calling the restaurant but even his calls weren’t answered. So I asked for a cancellation and refund, the rep said he is raising a request and that I shouldn’t accept the pizza even if they send it. After 2 hrs I got call from the delivery guy and I sd to cancel order and issue refund. He agreed. But marked the order delivered, BUT ORDER WAS NOT DELIVERED. I called him back, was told store manager sd he will get this cancelled and issue refund by tomorrow. So far nothing has been done. Can you please look in to the issue? No one is asking you for anything free. It’s service you dint deliver on and you should rightly issue refund. I just dont understand why you people just dont want to issue refund whatever the circumstances. This is grossly unethical. Order #250