Domino's Pizza — order was not placed but money deducted

Address:

upper hengrabari, chachal, barbari, Guwahati- 781036, Assam, Institute of Hotel managememt, Guwahati, Kamrup Metropolitan, Assam, 781036

I had ordered pizza and chicken wings on 14th of february 2019 by name supratik de number [protected] where the order was not placed but money have been deducted amount is rs 302. After that, on calling the customer care they says refund will be done within 7 to 10 working days. From then to now it is 27th of february today and still the same response is here. Thats very dissapointing for being your company's customer. Please kindly refund my money, 7 to 10 working days are over now i guess.